Frequently Asked Questions
Answers to common questions about QueueAway, our virtual queue app, pricing, setup and how businesses use queue management systems.
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Virtual Queue App & Queue Management
What is a virtual queue app and how does it work?+
A virtual queue app lets customers join a queue digitally instead of standing in line. They scan a QR code or open a link, receive their position and estimated wait time, and get notified when it’s nearly their turn.
What is the difference between a queue management system and a booking system?+
A booking system schedules fixed times. A queue management system handles real-time demand and walk-ins, which works better for unpredictable service times.
How does a queue management system reduce waiting times?+
By giving customers live updates and accurate expectations, people arrive at the right time rather than waiting unnecessarily on site.
Is a virtual queue app suitable for small businesses?+
Yes. Many small venues use QueueAway to look more professional, reduce walk-outs, and manage busy periods without extra staff.
Do customers need to download an app?+
No. Customers join via QR code or link using their mobile browser. No downloads required.
Can customers receive notifications while waiting?+
Yes. QueueAway sends live updates so customers know when they’re turn is approaching.
Can I run multiple queues at once?+
Yes. Many businesses run separate queues for different services, counters, or departments.
Pricing, Trial & Commercial Questions
How much does a queue management system cost?+
Pricing depends on your plan and usage. You can view full details here: QueueAway pricing.
Is there a free trial?+
Yes. You can start a free trial and set up your first queue with no obligation.
Why choose QueueAway over other queue apps?+
QueueAway is designed specifically for walk-in environments. It’s simple for customers, practical for staff, and supported by real people who understand busy venues.
Is QueueAway better than appointment booking software for walk-ins?+
Yes. Booking tools work best for predictable schedules. QueueAway is designed for unpredictable footfall and walk-in demand.
How quickly can I start using QueueAway?+
Most businesses are live the same day. Setup is simple and our team can guide you through onboarding if needed.
Industries & Use Cases
How do barbers use queue management systems?+
Barbers use QueueAway to manage walk-ins, reduce crowding in the shop, and prevent customers leaving when they see long physical queues.
Can QueueAway help retail stores manage busy periods?+
Yes. Retailers use virtual queues to manage peak demand, improve customer flow and reduce in-store congestion.
Does QueueAway work for hospitality venues?+
Restaurants, pubs and venues use QueueAway to manage waiting lists and prevent entrance overcrowding.
Is QueueAway suitable for healthcare clinics?+
Clinics use digital queues to reduce packed waiting rooms and improve patient flow.
Trust, Reliability & Support
Is QueueAway reliable during busy periods?+
Yes. QueueAway is used daily in high-footfall businesses and is designed to handle peak demand.
What support is available?+
You’ll have access to real support from people who understand queue management, not generic call-centre support.
Is QueueAway difficult to set up?+
No. Most businesses find setup straightforward, and we’re available to help if needed.
What if my internet goes down?+
If connectivity issues occur, staff can still manage queues manually and resume normally once connection returns.
Troubleshooting & Practical Use
What happens if a customer misses their turn?+
Staff can easily recall or move customers within the queue to keep service flowing smoothly.
Can I pause or close the queue temporarily?+
Yes. You can pause or close your queue at any time from the dashboard.
Can customers join the queue before arriving?+
Yes. Customers can join remotely using your link and arrive when their turn approaches.
How can I encourage customers to use the queue?+
Most venues display QR posters at entrances and staff briefly explain the system. Customers quickly adapt because it benefits them.
Learning More
Where can I learn more about how QueueAway works?+
You can explore our full guides here: How it works, Features, Benefits.